Shipping & Refund Policy

Your order is being shipped from Austin, TX. Please note that potential delays could be due to public holidays or current events. We are not responsible for delays in transit.

STANDARD TRACKED SHIPPING

United States: 3-8 business days

EXPRESS SHIPPING

United States: 2-3 business days

If your order is taking longer than the estimated time, please double check the submitted address, check your local post office, and finally, contact us with your inquiry.

Email: hello@spellpens.com
We will reply within 1-3 business days.

  

RETURNS AND REFUNDS

If an item arrived damaged in transit, you are eligible for a free replacement or a 10% refund of item cost. Please email a photo of damage, order number and/or receipt to hello@spellpens.com

If you would like a replacement, you will be asked to cover the shipping fees.

 

CHANGE OF MIND RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

For any questions or concerns contact us at hello@spellpens.com

 

Thank you!